Need help with Talia? You're in the right place.
On the login screen, tap "Forgot password?" and enter your email. You'll get a password-reset link within a few minutes. If it doesn't arrive, check your spam folder, or email us.
Tacoin top-ups usually credit within seconds. If your balance hasn't updated after 5 minutes, please email [email protected] with your account email and the Stripe receipt or App Store receipt number.
Tacoin purchases are non-refundable except where required by law (e.g., consumer protection statutes in your jurisdiction). For App Store purchases, contact Apple directly via reportaproblem.apple.com. For Stripe purchases, email [email protected] and we'll review case-by-case.
In the app: Profile > Edit Profile > Delete Account. Account deletion removes your profile, comments, messages, game saves, and AI outputs. Published community submissions remain available unless you request individual takedown.
Tap the report icon on any comment, branch, message, or user profile, or email [email protected] with the URL or screenshot. We review reports within 24 hours.
Sign in to editor.taliaapp.com on a desktop browser. The Player app's Profile > Creator Center has a shortcut.
AI generation runs on a shared GPU queue and can take from a few minutes to ~30 minutes depending on demand and the workflow's complexity. If your job has been pending for over 1 hour, email us with the timestamp and we'll investigate. Failed jobs automatically refund Tacoin.
For data access, correction, deletion, or portability requests, see our Privacy Policy or email [email protected].